Fees & Billing
Currently accepting clients with the following insurance or benefit:
United Health Care
Health Advocate EAP
Out of Network Benefits
We also accept private pay and have a limited amount of sliding scale spots for those opting not to use their insurance coverage. We utilize Open Path for all sliding scale appointments. Fees set by the insurance company are not negotiable.
Payment is due at the time of session for in person clients. For telehealth clients, payment is due prior to session. For either in person or telehealth clients, the approved credit card on file will be charged within 24 hrs. of the scheduled session.
Sunglow Counseling has a 24-hr. cancellation and no-show policy. If a client does not attend their scheduled therapy appointment and have not communicated that they were unable to make it with at least 24 hrs. notice by either phone or text, a fee of $65 will be applied. These fees are not reimbursable by insurance and will be automatically charged to the card you have on file.
We do not utilize a collection agency for past due balances. A credit or debit card is required to be on file so we can keep all accounts current. Any and all overdue fees need to be paid prior to any services being rendered.