Sunglow Counseling is committed to client confidentiality. We understand the importance of creating a safe space for open communication, and how deeply a trust in confidentiality plays a part in that. All information shared with your counselor is protected by law. We will not disclose this information to anyone without your written consent.

There are, however, a few legal exceptions to confidentiality:

1. Threats of Harm: If you disclose intent to harm yourself or others, we are obligated to take steps to ensure safety. This may involve contacting emergency services or appropriate authorities.

2. Suspected Abuse: If you report child or vulnerable adult abuse or neglect, we are required by law to report it to the relevant authorities.

3. Court Orders: If a court issues a subpoena for your counseling records, we are legally obligated to comply.

Please note that if you choose to utilize insurance for counseling services, certain information may be required for billing purposes. This may include diagnosis, treatment progress, and/or treatment documentation. We will always minimize the amount of information shared and avoid including any identifying details. Additionally, we may consult with other professionals to ensure you receive the best possible care. These consultations will never involve disclosing your identity without your prior written consent.

Whenever possible, we will seek your permission before releasing any information, even in mandatory reporting situations. Furthermore, all counseling records are maintained with the utmost confidentiality in mind.

Sunglow Counseling is committed to client discretion and disclosure. Contact outside of session will be limited to professional interactions (such as scheduling or emergencies), unless already discussed with your counselor. Counselors will not disclose your relationship.

Should you opt into the service, Sunglow Counseling offer HIPAA compliant text reminders for communication with your counselor in a confidential way.

Sunglow Counseling accepts both insurance and private pay clients.

Please see the FAQs for currently accepted insurance groups; individual counselors may accept varied carriers. Fees set by the insurance company are not negotiable.

Private pay is determined by the individual therapist. Due to differences and qualifications therapist private pay rates may vary. We utilize Open Path for all sliding scale services.

Payment is due at the time of session for in-person clients. For telehealth clients, payment is due prior to session. For either in-person or telehealth clients, the approved credit card on file will be charged within 24 hrs of the scheduled session.

We do not utilize a collection agency for past due balances. A credit or debit card is required to be on file so we can keep all accounts current. Any and all overdue fees need to be paid prior to any services being rendered.

Your appointment is an hour that is reserved just for you and we ask that you respect this time. Clients who have a pattern of last-minute cancellations may be denied prime appointment times or discharged from counseling.

It is the client’s responsibility to contact their counselor for appointments. Clients will be discharged after 30 days of inactivity.

Any person is welcome to contact Sunglow Counseling and resume therapy at a time more convenient in their life.

Sunglow Counseling has a 24-hour cancellation / no-show policy. A $65 fee will be applied if a client does not attend their scheduled therapy appointment and has not communicated their unavailability with at least 24 hours notice by either phone or text. These fees are not reimbursable by insurance and will be automatically charged to the card you have on file.

Sunglow Counseling may collect personal data from clients, including but not limited to:
- Name
- Address
- Phone Number
- Email

We use your personal data to:
- Provide and improve our services
- Communicate with you about your account and our services
- Respond to your inquiries

We will not share your personal data with any third party:

No personal data or mobile information will be shared with or sold to third parties/affiliates for any marketing/promotional purpose.

Exceptions to Sharing Personal Data

We may disclose your personal data in the following limited circumstances:
- To comply with legal or regulatory requirements
- To protect the rights, safety, or property of ourselves or others

Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy. We will then securely delete your data unless its longer retention is required by law.

Your Rights

You have the right to access, correct, or delete your personal data. You may also request to restrict the processing of your data or object to its processing entirely.